How To Follow Up For Missed Visits
Yesterday, we talked about the importance of accurately tracking hours and setting clear expectations with clients. Today, we’re going to focus on another critical aspect of billing: making sure you don’t leave any visits as missed.
This can happen because of a couple of reasons; maybe a caregiver showed up to the visit but did not clock in or they just flat out missed the visit.
If you leave a visit missed it’s like you are forgetting to bill! So this means you will end up paying for this visit out of pocket… YIKES!
That’s why it’s essential to have a system in place to ensure that you never miss a visit.
Here are a few tips to help you get started:
- Use GEOH to check for any missed visits: GEOH has a worklist you can check every day to see if any visits are missed! Make a habit of checking your work list for missed visits in the morning.
- Review your records: Take some time to review your records and see if there are any missed visits from the past. Sometimes, you might have forgotten to bill for a visit. Look at the past week and catch up on any missed visits.
- Make it a habit: Finally, the key to avoiding missed visits is to make it a habit. Set aside some time each day to ensure that all visits are accounted for. You will need to call any caregiver who missed a visit and find out what happened. Along with verifying with the client and getting a signature that they were actually there. (This will help you in case of an audit.) We recommend setting aside 30 minutes to follow up on any missed visits every morning. This will keep your agency running smoothly and keep you from paying extra out of pocket!
So there you have it – some simple yet effective tips to help you avoid missed visits and improve your billing process. Remember, billing doesn’t have to be complicated or stressful. With the right tools and mindset, you can streamline the process and ensure that you get paid what you deserve from medicaid!
